Question 1

Does it include medications? How does this work?

Accepted Answer

Our all-in-one plans include medication, whilst our care-only plans do not. Our all-in-one plans include any medication prescribed up to £90 (refreshed every 3 months). Once you have confirmed the medication you want, it will be delivered to you next working day. For the majority of patients, this will cover their prescriptions entirely and there will be no additional costs. For example, the below combinations of medication are fully covered:Oestrogen patches + progesterone
Oestrogen gel + progesterone
Testosterone (testogel)
Testosterone (testogel) + vaginal oestrogen
Oestrogen gel + vaginal oestrogen
Most women will be prescribed 1-2 items after their initial appointment. If the value of your medications prescribed goes above £90, we will let you know the additional cost after your appointment and you can choose whether you want to get all or a subset of the medication.This gives you flexibility, so if you are on NHS HRT you can use the letters from our appointments to continue getting your HRT medication through them and use the credit on your plan against remaining prescriptions that you cannot get via the NHS (e.g. testosterone).
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Alternatively, you can choose not to have any medication, which reduces the price of your care plan to £69 per month

Question 2

Can I be on a plan with you but have my prescriptions through the NHS?

Accepted Answer

Yes, absolutely. The letter you get after your nurse appointment will help you access HRT through the NHS.

In this case, we recommend the care-only plan which is more affordable as it excludes medication but covers your follow-up appointments and on-going support.

Question 3

Do I have to be on HRT medication to be on this plan?

Accepted Answer

HRT medication is the most recommended treatment for menopause symptoms - but taking it is completely your choice. Our experts will talk you through all your treatment options, from lifestyle to medication, and help you to create a plan which works for your needs.

If you do not choose to start medications after your initial appointment you will be able to remove this and swap onto the care-only care plan for appointments and on-going support only.

Question 4

Why and when are blood tests needed?

Accepted Answer

Your clinician may recommend blood tests if you are on medication but still experiencing symptoms and/or if you are considering starting testosterone.
In general, blood tests are not necessary for hormone diagnosis. However, blood tests can be useful to exclude other underlying issues and support ongoing treatment.

Question 5

When can I cancel?

Accepted Answer

You can cancel this plan up to 2 working days before your appointment. After that, there is a minimum 3 month commitment required because your medication is delivered in 3-month supplies. You can cancel every 3 months in line with when you are due your next follow-up appointment and prescription.

Question 6

Does this include any scans I need?

Accepted Answer

No, the plan does not include scans, or any other investigations. If you need scans, we can direct you to local services.

Flexible care, on your terms

How do our personalised plans work?

What our personalised plans include

How it works

Our plans reduce the cost of your care

Not sure which plan to choose?

Frequently asked questions