Online and face-to-face Clinic Policy:

Should you choose to cancel or rearrange your appointment, please provide us with 48 business hours notice. Please note this does not include weekends or bank holidays.If you cancel with more than 48 business hours notice you will receive a full refund back to your payment card.

(Please note this is automatic and can take 10 days processing time by the credit card company.)

Appointments booked within the 48 business hours of the appointment are non-cancellable, non-changeable, and non-refundable. Appointments booked further in advance may be changed or cancelled up to 48 business hours before the scheduled time. After this point, fees are non-refundable. We reserve the right to make exceptions in cases of illness, emergency, or other exceptional circumstances at our discretion

Additional fees: Occasionally we are asked for extra letters/admin. Extra letters are charged at £50. This is to cover our time and typing costs.

Subscription Plan appointment cancellation policy

Please provide at least 48 business hours’ notice to reschedule your appointment.

If you cancel within 48 business hours of your appointment or miss your appointment, a cancellation fee equivalent to one month of your subscription plan payment will be charged. This fee will be invoiced and must be paid before booking your next follow-up appointment.

Thank you for your understanding.