Frequently Asked Questions

Please allow roughly 45 minutes for a new patient consultation and 30 minutes for a follow up.

• Our care is completely bespoke to your needs. It’s not one size fits all.
• Your doctor will recommend how frequently you should come back for follow ups.
• For many women, at the start of their care with us, they will need appointments every 3 months. This means roughly 4 appointments in their first 12 months.
• However, some women only need an initial appointment and a follow up. They are then happy for their GP to provide continuing care.
• Those with more complex needs may need more appointments.
• Patients starting on HRT will need a review every 3 months.
• Patients changing the dose or type of HRT medication they are on, will likely need a review every 3 months.
• Once settled onto a stable prescription, women on HRT should have an annual review with their medication prescriber.

This depends. In women under 40 we use bloods to help with diagnosis. In women over 40 we use bloods to monitor absorption and for screening purposes if the woman chooses to.

For some blood tests, your GP will support you with those. We do not force you to have blood tests via us. We will accept blood tests from your GP.

If you do need blood tests, your doctor will let you know this during your appointment. It will also be included in your clinic letter which you will receive after your appointment. If you need to get blood tests via us, there is more information on blood test pricing here.

Click here for more information on blood test pricing.

• We action prescription requests as soon as we see them but it can take up to 24 hours for the prescription to be generated.
• This then needs to be sent to a pharmacy
• This can result in it taking 1-4 working days before you actually receive it.
• If you prescription is urgent please mark so on it and we will endeavour to get it to you as quickly as possible.
• We will ship these prescriptions from our Menopause Care pharmacy unless requested otherwise.
• Click here to submit a prescription request.

• It is up to you.
• You can chose to obtain your prescription from your GP (with the exception of some medications which are only available privately).
• This tends to be slightly cheaper but logistically more tricky as you may require a GP consultation and this may take time.
• Alternatively we can generate private prescriptions.
• This is faster, more convenient, is delivered to you at home but costs a little more.

• Private prescriptions are sent to our partner pharmacy, or occasionally external pharmacy providers, after the consultation.
  • The supply, dispensing, sale and delivery of prescription medication is provided by Menwell Limited, acting through its registered pharmacy (the “Pharmacy“) located at Unit 1, Verda Park, Hithercroft Road, Wallingford, OX10 9SJ. The Pharmacy is registered with the GPhC with number 9012134. In some instances, we may send medications to a partner pharmacy which is a different company. In these instances, they will then contact you directly and provide pharmacy services.
• They are then delivered to you at your home or place of choice.
• If we advise medication and you wish to use this service, we will generate the private prescription on same day.
• Delivery is very quick, usually a couple of business days.

• Prescriptions are usually for 3 months.
• Unlike with other specialists, we do not charge an admin fee for a prescription generated within a consultation.
• A £37 admin fee is charged for prescriptions generated outside consultations to cover our costs.

Click here to submit a prescription request.

No. You do not need to sign for your delivery.

Once your medications have been shipped, you will receive a Royal Mail tracking number that will allow you to follow your parcel. You may reschedule delivery using the Royal Mail tracking platform. If you have any other delivery queries, please contact pharmacy@menopausecare.co.uk

We do have a variety of Estradot patch strengths in stock at our partner pharmacies. This varies month to month. If you are a new patient, you will need to book an appointment to access our prescriptions. If you are an existing patients, please book into a follow up appointment or make a prescription request.

• We do not offer discounts.
• We believe our prices to be fair and competitive and by offering some patients discounts and not others, it introduces confusion and unfairness.
• It would also be difficult to know where to draw the line.

• We take payment at point of booking to secure the booking.
• Appointments booked within the 48 business hours of the appointment are non-cancellable, non-changeable, and non-refundable. Appointments booked further in advance may be changed or cancelled up to 48 business hours before the scheduled time. After this point, fees are non-refundable. We reserve the right to make exceptions in cases of illness, emergency, or other exceptional circumstances at our discretion. Fo more information, see Terms and Conditions.
• This is to cover our costs of a missed appointment as we may not be able to fill them at short notice.
• Should you cancel an appointment with less than 48 business hours of an appointment, no refund will be offered.
• This is because it is unlikely we will be able to rebook the missed slot.
• Refunds are returned via your original payment method. It can take a few days (up to 10 days) for this process to complete.
• This is governed by our payment system ‘Stripe’ and cannot be expedited.

• Occasionally we are asked for extra letters/ admin. Extra letters are charged at £50.
• This is to cover our time and typing costs.

• You can request your GP takes your bloods for you but they are not under any obligation to do so, it is a favour rather than an expectation. In addition, they may not have access to all the bloods, particularly SHBG.
• You will need to take responsibility for having them done in good time for your appointment and for the results to be sent to us.
• We send all details of the bloods required in the clinic letter. Should your GP request this information please direct them to the clinic letter which you and they will have a copy of.

Most private clinics will not allow patients to have bloods done outside of their own clinic due to additional administrative work.

• We do allow this because we try to make our service accessible to as many women as possible but we cannot take responsibility for accessing results for bloods not generated by us.

Yes, you must physically be in the UK to have your consultation with us, even if it is an online appointment. This is a legal requirement. We also do not ship medication outside of the UK.

We can provide care for patients in Northern Ireland, and ship medications there.

We can not provide care to patients located in any of the following areas:
Jersey: Jersey Care Commission.

• Guernsey & Alderney
• Gibraltar
• Bermuda
• Cayman Islands
• British Virgin Islands
• Falkland Islands
  
  Even via virtual or video consultations, we can not provide care to patients who are abroad.