Privacy
At certain points in the menopausecare.co.uk website, you may be asked to share your email address or other personal identifying information with us. As provided in these Terms and Conditions, such information will never be distributed to a third party and it will never be publicly visible without your express written consent.
Your email address will only be used to alert you to any information that you have specifically requested to be notified of and will not be shared.
Use of the Site
Information on this site is not a substitute for medical advice and you should seek medical advice via formal channels should you require it.
Terms and Conditions of Booking
What are the consultation fees?
A new consultation costs £295 (£425 with Dr Potter, £495 in the Histamine Clinic, £315 at Mayfair Clinic, £195 with the Nurse, £230 with the Dietician).
A follow up consultation costs £225 (£295 with Dr Potter, £325 in the Histamine Clinic, £245 at Mayfair Clinic, £165 with the Nurse, £150 with the Dietician).
We do not offer discounts.
We believe our prices to be fair and competitive. We cannot offer some patients discounts and not others, it introduces confusion and unfairness.
We take payment at point of booking to secure the booking.
Bookings / Cancellations / Rearrangement Policy
Cancellation Policy:
We aim to provide as flexible a service as possible but we are a small business and there are significant costs to us associated with patients who cancel last minute. These are particularly impactful for our face to face clinics where we have significant overheads and little chance of filling last minute cancellation slots.
Online Clinic Policy:
Should you choose to cancel or rearrange your appointment, please provide us with 48 BUSINESS hours notice. Please note this does not include weekends or bank holidays.
If you cancel with more than 48 business hours notice you will receive a full refund back to your payment card.
(Please note this is automatic and can take 10 days processing time by the credit card company.)
If you cancel, rearrange your appointment or do not show for your appointment with less than 48 business hours notice, the fees are non refundable. REGARDLESS OF REASON.
Face to Face Appointments:
There is a £25 rearrangement fee should you choose to cancel or rearrange your appointment, with more than 48 BUSINESS hours notice. Please note this does not include weekends or bank holidays.
If you cancel, rearrange your appointment or do not show for your appointment with less than 48 business hours notice, the fees are non refundable. REGARDLESS OF REASON.
If you think you cannot make it to the clinic but could see someone online, we can switch your appointment to an online one at no charge.
Histamine Appointments:
There is a £25 rearrangement fee should you choose to cancel or rearrange your appointment, with more than 48 BUSINESS hours’ notice. Please note this does not include weekends or bank holidays.
If you cancel, rearrange your appointment or do not show for your appointment with less than 48 business hours’ notice, the fees are non refundable. REGARDLESS OF REASON.
Thank you for your understanding.
Additional fees
Occasionally we are asked for extra letters/ admin. Extra letters are charged at £50.
This is to cover our time and typing costs.
Other Terms and Conditions
We can only see patients who are in the UK at the time of their appointment. Should it become clear you are not in the UK at the appointment time, the doctor will not be able to continue with the appointment and no refund can be offered.
We need to verify the identity of patients at the time of appointment using photo ID
All patients require a new patient consultation for their first visit to this clinic regardless of whether they have been seen in another menopause clinic or started on HRT
You will be asked to confirm you are not seeing your usual NHS doctor in this clinic.
Disclaimer
All of the content contained on the menopausecare.co.uk site is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain.
Menopausecare.co.uk, as well as its owners, affiliates, and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site.
The information on the website is not a substitute for medical advice and you should seek medical advice via formal channels should you require it.
Copyright
Any and all of the content presented on the menopausecare.co.uk website is, unless explicitly stated otherwise, subject to a copyright held by menopausecare.co.uk. It is permissible to link to content from this site as long as the original source is clearly stated, but the wholesale reproduction or partial modification of content is not permitted. Exceptions are granted only if you receive prior written consent from menopausecare.co.uk.
Contacts
Should you have any further questions, concerns, or queries about these Terms and Conditions, or if you encounter difficulties while navigating and using the site, please email info@menopausecare.co.uk